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Privacy Policy

Triplanet Inc B.V.I. referred herein as "Triplanet" who maintain this site for your personal information, entertainment and communication.
You are welcome to browse and enjoy the site. Before doing so, carefully read the following terms and conditions ("Terms and Conditions"), as your use of the site is governed by these terms and conditions as well as all applicable laws, rules & regulations. This site contains valuable trademarks, names, titles, logos, images, concepts, designs, copyrights, and other proprietary materials owned and registered by Triplanet, and used all across the world.
By accessing and browsing the site, you automatically warrant acceptance of the Terms and Conditions herein. Also, please be informed that Triplanet may revise these Terms and Conditions at any time by updating this notice. You are bound by any such revisions and should therefore periodically revisit this page to review any updated Terms and Conditions.

Privacy and Security
  1. Our Privacy Policy
    Triplanet will not collect any personally identifiable information about you such as your name, address, telephone number or e-mail address ("personal information") through our Web site unless as observed below and when you provide it to us voluntarily.
  2. Personal Information
    This is the official Web site of Xtacy Gourmet, Xtacy Coffee and Le Chocolat Xtacy, a multi-faceted high end brand for cafés and restaurants and makers of premium chocolates and gourmet products. We at Triplanet respect your concerns about privacy. Accordingly, we have formulated the following policies which are to protect your privacy and make sure that all voluntarily submitted personal information is handled in a safe and responsible manner. As we continue to develop our Web site and take advantage of newer technologies to improve the services we wish to provide, our policies will continue to evolve in order to maintain the same standards of privacy protection.
We only collect personal information when our services are requested by you, and only use the information collected to provide that service for you. If you choose to make a purchase and contact us, you will then be asked to provide contact information (such as your name and shipping address) and financial information (such as your credit card number and expiration date). This information is used for billing purposes and to process your order. If you send a gift and provide the recipient's shipping address, or send a gift certificate and provide the recipient's e-mail address, this information is used only for delivery purposes. When requesting a service, you may also choose to receive updates and information about special deals ("newsletters/electronic flyers") from us and our promotional partners. Like all services provided through our Web site, the choice to receive Xtacy Gourmet, Xtacy Coffee and Le Chocolat Xtacynewsletters/electronic flyers is optional, and you may change your preference at any time.
If you choose to become a Member, we collect your name, address, phone number, email address, username, password, and birth date. We also collect the names, addresses, and phone numbers of those persons whom you add to your personal address book as a Member. If you visit our Facebook, Twitter, Instagram, or other social media pages, we may collect information you submit or make publicly available. We also collect any information you submit to us when you participate in our promotions, contests, and sweepstakes. We also collect information automatically using technology when you visit our website or social media pages or when you open one of our e-mails.
Personal information provided will not be sold, rented, traded, or otherwise shared with anyone outside, or used for reasons other than those contemplated by this statement. To the best of our knowledge none of Triplanet's service providers (such as our shipping or credit card company) retain share, store, or use personal information for any reason other than providing the requested service and Triplanet does not authorize them to do so.

We use the information you supply for the purpose of providing the services you have requested and as described in this Policy. The email address you provide is used for internal purposes, such as confirming and tracking your order. In addition, Triplanet may contact you via email or regular mail to keep you up-to-date on the latest news or to send you our latest catalog. Also, we may rent, share, sell or exchange your email or postal address with third parties, who may contact you regarding their products or services that we think may be of interest to you. Additionally, recipients may from time to time, receive our latest catalog as well as offers from us regarding new products and services that we think may be of interest to you. We work with a third party service provider, who uses information collected automatically through technology to help us better understand how you use our website xtacychocolate.com. The information that this third party service provider collects, such as which search engine referred you to xtacychocolate.com or to your sister websites, and how you navigated around our website, will help us to better serve you and provide you with more personalized information and product offerings. We may also share your information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide to it anonymous. To learn more about the use of this information please contact us on contact@xtacychocolate.com.

In certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to enforce this Policy, the terms of use that govern xtacychocolate.com and to otherwise manage our business, or to bring legal action against persons or entities who may be causing injury to you, our brands or others. We may also disclose your personally identifiable information when we believe that the same is required by law. In the event of a merger, consolidation or sale or transfer of our company or its assets, it is possible that any user information collected will be transferred to the purchaser or the new company.

  1. Access to Information
    Our goal is to provide our customers with the best service and information as possible. If your personal information changes or if you no longer desire to receive our newsletters/electronic flyers, you may correct, amend, or delete your account information with us at any time. As we continue to globalize our Web Services, we look forward to providing online access capabilities to all of our users. At present, corrections, amendments, and deletions should be effected by contacting Triplanet directly via e-mail. Addresses are located in the Contact Us page.
We allow some of our business partners to place their logos and a link on our Web Site if we think their business may be useful to you. Please be aware that even though we try to choose partners who follow similar privacy standards and practices, we cannot guarantee and are practically unable to control their use of cookies in relation to these links and therefore we advise you to read the privacy policies of all the sites you visit.
  1. Security
    Triplanet takes every precaution that is practically possible to protect our customers' information. When you submit personal information when you purchase a product, send a gift, or request our newsletters, we try to protect it both online and offline and this information is for the sole and exclusive use of Triplanet. Only those who need the information to perform a specific job (such as our billing clerks or customer service officers) are given access to personal information. Further questions regarding our privacy policy can be answered at any time by contacting us.
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